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MASAR

Contact

How to reach us

The quickest way to get help with a session is from the session itself, where we can see everything that happened.

A problem with a session

Open the session from Your sessions. Message the other person there, cancel or move the session, or use Report a problem within 48 hours of it ending. Reports go straight to our review team and pause the guide's payout until we decide.

Report a person

Use the Report button on any profile. Reports are confidential. See the Community Guidelines for how we review them.

Your data

Download your data or delete your account from Settings. Our Privacy Policy explains what we collect and why.

Everything else

A support email address is being set up and will be published here. Until then, message us through a session's problem report, or report a profile, and our team will get back to you.

Emails from MASAR come from noreply@masarnow.com and can't receive replies.